Careers

To apply for a career at Dualos please send your resume with cover letter to careers@dualos.com.

Inside Account Manager

Position is responsible to support the effort of the outside sales and business development teams. Main activities; customer main point of contact for quoting, order status, and general support questions.

Dualos is searching for a successful, proven, and self-motivated Inside Account Manager to join our growing team of professionals You’ll work with technical Account Managers efforts to drive revenue and grow the territories selling our industry’s leading test and measurement and related equipment. You will be preferably based out of our corporate headquarters in Tacoma, WA.

This position requires excellent prospecting abilities.  Being successful requires a broad understanding of customers’ technical applications, the ability to describe the key benefits of all test and measurement products, and the aptitude to assist a customer in selecting the appropriate solution for their application, all over the phone.

The Inside Account Manager position is designed for individuals that possess a strong drive to succeed and contribution desire to our next level of growth.  If you have the skills, abilities, experience, and motivation that will take you to your next development juncture, we want to hear from you.

The above is intended to describe the general content of and requirements of the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

  • 4 – 6 years of inside and/or outside sales experience specifically in a high tech sales environment (i.e. experience selling to a technical audience).
  • Bachelor’s degree or equivalent sales experience.
  • Able to work cohesively and effectively in a sales team environment.
  • Outstanding prospecting/hunting skills.
  • Solid negotiation and closing abilities.
  • Ability to partner with your outside account manager(s) in all phases of the sales process & territory management, including, but not limited to: achieving assigned sales quota; prospecting within customer database and new business; managing leads and opportunities; scheduling on-site meetings and demonstrations; co-owning territory business plan and strategy; etc.
  • Driven by exceeding sales quotas and metrics.
  • Eager to prospect and profile companies for new business opportunities and referrals.
  • Highly motivated and success-driven.
  • Excellent time management and organizational skills.
  • Strong communication skills, both verbal and written
  • Ability to work as part of a team
  • Able to work independently but within strategic framework
  • Good business acumen
  • Willing to learn and ask questions
  • Can handle many projects/assignments at the same time
  • Strong organizational skills
  • Project management skills
  • Can handle many projects/assignments at the same time
  • Bachelor’s Degree in business, science, or related discipline; Associates Degree and related experience also considered
  • At least one-year experience in industry business development and/or research and development arena; must have experience supporting the development of at least five proposals or an equivalent combination of relevant education and/or experience
  • Ability to influence and persuade to achieve desired outcomes
  • Strong analytical, problem solving, and negotiation skills
  • Excellent oral and written communication skills
  • Willingness to travel
  • Excellent organizational, planning, and prioritization skills
  • Excellent interpersonal skills
  • Experience with budgeting processes
  • Must be efficient at utilizing computer-based tools (Microsoft Business Suite) to accomplish tasks and communicate with others
  • Understanding of Salesforce.com CRM
  • Light travel
  • Efficient at email and phone communication

Order Management

Position is responsible to ensure every order is delivered on-time. Daily interaction with Suppliers to ensure timely shipments along with problem resolution.

The Order Management position is responsible for the quality and logistics of purchase order deliveries and return of products through collaboration and interaction with Dualos’ Account Management, Client Support Specialists, Purchasing team and key suppliers. Overall responsibility is to manage purchase orders after placement, including returns, until product arrives on the customer’s dock. This position will be based out of our corporate headquarters in Tacoma, WA.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Provides the Account Manager (AM)/Client Support Specialist (CSS) with assistance to ensure Dualos meets the customer’s dock date requirements
  • Generates and updates reports on all open purchase orders, as well as escalates all purchase orders that exceed the customer’s SLA timeframe.
  • Once purchase orders are placed, oversees updating purchase orders in Salesforce, (Purchase Order Acknowledgements) with accurate shipping and tracking and reports on accordingly
  • Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery.
  • Manages all supplier RMA’s and communicates RMA process & status to the AM/CSS to convey to the customer
  • Briefs AM’s and management on the status of current resolution efforts and attends meetings as requested or required.
  • Identifies key issues with suppliers, and notifies management of increasing trends, unusual activity or repeated unacceptable activity.
  • Provides quarterly supplier metrics and is engaged with Supply Chain Management on production of supplier and customer scorecards.
  • Prepare customer requested paperwork, such as the packing slip, proof of delivery and if required, will enter tracking information and updated delivery dates into customer portals.
  • Associates Degree or related experience also considered
  • Ability to influence and persuade to achieve desired outcomes
  • Strong analytical, problem solving, and negotiation skills
  • Excellent oral and written communication skills
  • Excellent organizational, planning, and prioritization skills
  • Excellent interpersonal skills
  • Strong communication skills, both verbal and written
  • Ability to work as part of a team
  • Able to work independently but within strategic framework
  • Good business acumen
  • Willing to learn and ask questions
  • Can handle many projects/assignments at the same time
  • Strong organizational skills
  • Can handle many projects/assignments at the same time
  • Must be efficient at utilizing computer-based tools (Microsoft Business Suite) to accomplish tasks and communicate with others
  • Understanding of Salesforce.com CRM
  • Efficient at email and phone communication

Client Support

Position prepares quotes, verifies pricing, customer contract administration and other similar duties for inside Sales and Outbound sales staff.

The Client Support Specialist (CSS) position is responsible for quoting our OEM & contract customers, through collaboration and interaction with Account Managers, Purchasing, Order Management and Quality. From a quoting perspective, the CSS position is the day-to-day primary interface into our customer’s buying/purchasing team and requires a high degree of customer passion to achieve success. Position will be based out of our corporate headquarters in Tacoma, WA.

Essential Duties and Responsibilities include the following:

  • Assists Account Manager with generating quotes and sales orders for customers.
  • Provides the Account Manager with assistance to ensure Dualos meets the customer’s request for excellence.
  • Generates and updates reports on all open sales orders and quotes.
  • Provides backup assistance for Account Manager during periods of absence.
  • Provides backup for Order Management, for RMAs/Shipping, during periods of absence.
  • Briefs Account Manager and management on the status of current resolution efforts and attends meetings as requested or required.
  • Direct communications with the customer through professional phone and email correspondence.
  • Able to understand areas of risks and able to mitigate such risks through open and transparent communications and task management.
  • Able to follow defined processes but question areas of inefficiencies for continuous process improvement.
  • Identifies trends in the support calls through establishing and following up on cases.
  • Notifies management of increasing trends, unusual activity or repeated activity.
  • Enters new and current customer data into Salesforce.com CRM system. Obtains additional customer information where appropriate.
  • Enters information into customer portals including quotes and sales order acknowledgements.
  • Other duties may be assigned, as needed.
  • Bachelor’s Degree in business, science, or related discipline; Associates Degree and related experience also considered
  • At least three-years experience in industry business development and/or research and development arena; must have experience supporting the development of at least five proposals or an equivalent combination of relevant education and/or experience
  • Ability to influence and persuade to achieve desired outcomes
  • Strong analytical, problem solving, and negotiation skills
  • Excellent oral and written communication skills
  • Willingness to travel
  • Excellent organizational, planning, and prioritization skills
  • Excellent interpersonal skills
  • Experience with budgeting processes
  • Strong communication skills, both verbal and written
  • Ability to work as part of a team
  • Able to work independently but within strategic framework
  • Good business acumen
  • Willing to learn and ask questions
  • Can handle many projects/assignments at the same time
  • Strong organizational skills
  • Project management skills
  • Can handle many projects/assignments at the same time
  • Must be efficient at utilizing computer-based tools (Microsoft Business Suite) to accomplish tasks and communicate with others
  • Understanding of Salesforce.com CRM
  • Light travel
  • Efficient at email and phone communication

Business Development

Primary strategic business interface into Customers and Partners to increase value, drive incremental revenue and ensure the highest degree of customer service is achieved.

POSITION TYPE: Full Time

The Business Development Associate must be an energetic self-starter who can quickly grasp the company’s vision, develop specific tactical plans and begin implementation upon appropriate approvals. Position will be based preferably from our corporate headquarters in Tacoma, WA or at a sales location in Huntsville, AL or Asheville, NC. The candidate must be resourceful and able to develop a well-defined time management process in order to progress the vision of assigned companies.

Additionally, the Business Development Associate will create and build client relationships while sponsoring interaction to obtain projects. Assist in developing and facilitating the proposal process for specific clients/sponsors including budget and pricing development, proposal writing, contract negotiations, and client presentations.

  • Conduct market research and analysis to create marketing initiatives for promoting company’s products
  • Assist in preparing account plans, customer and partner presentations
  • Assist in determining pricing and revenue models
  • Brainstorm and develop ideas and strategies for assigned companies
  • Coordinate with internal teams to develop and implement new marketing and sales strategies
  • Obtain contact information of potential customers through cold calling, internet research, LinkedIn and emailing
  • Identify and qualify new customers based on company’s business model and guidelines
  • Initiate and build relationships with customers through phone, marketing mailer campaigns, in-person contacts, and presentations
  • Coordinate appointments, meetings and calls between customers and senior management for business expansions and new opportunities
  • Manage customer meetings with internal teams for project development and delivery activities
  • Maintain Salesforce of potential customer’s contact numbers and emails
  • Assist business development team in creating business plan, business model, project budget and scope of work
  • Assist senior management in deal negotiations, contract development, due diligence and other business development projects
  • Work closely with internal team to deliver business services with high level of customer satisfaction
  • Assist in achieving targeted revenues from current and new customers
  • Bachelor’s Degree in business, science, or related discipline; Associates Degree and related experience also considered
  • At least one-year experience in industry business development and/or research and development arena; must have experience supporting the development of at least five proposals or an equivalent combination of relevant education and/or experience
  • Ability to influence and persuade to achieve desired outcomes
  • Strong analytical, problem solving, and negotiation skills
  • Excellent oral and written communication skills
  • Willingness to travel
  • Excellent organizational, planning, and prioritization skills
  • Excellent interpersonal skills
  • Experience with budgeting processes
  • Strong communication skills, both verbal and written
  • Ability to work as part of a team
  • Able to work independently but within strategic framework
  • Good business acumen
  • Willing to learn and ask questions
  • Can handle many projects/assignments at the same time
  • Strong organizational skills
  • Project management skills
  • Can handle many projects/assignments at the same time
  • Must be efficient at utilizing computer-based tools (Microsoft Business Suite) to accomplish tasks and communicate with others
  • Understanding of Salesforce.com CRM
  • Light travel
  • Efficient at email and phone communication

e-Marketing Associate

The e-Marketing Associate has professional aspirations of becoming a expert on the promotion and sell of technical products or services through various electronic marketing platforms and tools.

The e-Marketing Associate has professional aspirations of becoming a expert on the promotion and sell of technical products or services through various electronic marketing platforms and tools. The position must be able to combine their technical and marketing knowledge and competences to fulfill the company’s sales objectives and goals. Additional responsibilities include analyze the market trends and expectations and design new sales and promotion techniques through electronic media. Position will be based preferably from our corporate headquarters in Tacoma, WA.

The e-Marketing Associate will work directly with Marketing Team Leaders to gain an understanding of; company branding objectives, B2B sales lead generation and associated marketing processes.

The position will assist the marketing team in completing tasks that will ensure Dualos’ message is penetrating and expanding within our distinct markets. Dualos utilizes multiple marketing platforms including; social media, e-Commerce sites, website, email, collateral and promotional items, and at industry tradeshows or customer venues.

Applicants must possess the mindset of a self-starter that is willing to ask for and take strategic direction, execute those directions with excellence and proactively seek ways to add their own unique value to those strategies.  The applicant must also understand their own ability to control the learning opportunities afforded to them by actively seeking opportunities to learn through this experience.

  • Design, co-develop and carry out technical marketing strategies
  • Analyze and interpret marketing trends concerning technical products or services
  • Prepare and present analytical reports
  • Organize and conduct research activities
  • Evaluate the consumer’s needs and expectations and design and introduce new products
  • Design and develop new strategies and techniques in order to promote and sell more products
  • Develop marketing and promotion campaigns
  • Ensure compliance with technical marketing practices
  • Handle and maintain web updates
  • Establish and maintain long-term relationships with suppliers, customers and company staff when directed and required
  • Provide technical marketing assistance to staff
  • Increase the company’s awareness and recognition by providing high quality technical products and services awareness and promoting excellent customer service
  • Ensuring branding is consistent across all platforms
  • Design ideas incorporated into website, trade shows, videos, and other campaigns
  • Editing collateral and graphic design
  • Social media and blog creation and posts
  • Contact management for clean segmentation in campaigns
  • Data collection and input
  • Excellent oral and written communication skills
  • Interpersonal competences and presentation skills
  • Professional appearance and behavior
  • Very good organizational competences
  • Excellent strategic planning
  • Efficient in time management
  • Negotiation skills
  • Attention to details
  • Results oriented
  • Business awareness
  • Customer service
  • Ability to analyze and interpret data
  • Able to understand market trends and customer needs
  • Able to work under pressure
  • Able to meet deadlines
  • Able to coordinate and supervise a team
  • Technical knowledge and competences
  • IT knowledge and computer proficiency
  • Adaptability and flexibility
  • Enthusiastic and dynamic
  • Ethical and responsible
  • Self-motivated
  • Quick learner and eager to develop and improve
  • Those who want a position in technical marketing are required to be pursuing at least a Bachelor’s degree in a Strategic mindset backed by strong work ethic, teamwork, communication, and critical thinking skills
  • Proactive personality with a “can-do” attitude and willingness to learn
  • Proficient in Word, Excel, PowerPoint, Salesforce and social media platforms
  • Some experience in Adobe platforms, SEO, and online marketing platforms preferred
  • Adaptable/flexible: being open to new challenges and consistently new ideas being added to the mix
  • Technical or marketing discipline or pursuing a degree in sales, marketing, and/or business.

Social Media

  • Maintain content Media Calendar
  • Ensure proper Dualos branding and links throughout social media platforms
  • Understand content needs and schedule postings accordingly
  • Work with other marketing team members to ensure content is available prior to scheduled date
  • Work with marketing team and stakeholders to ensure additional content is in reserve to accommodate for last minute business needs
  • Post content to LinkedIn at minimum of twice/ week
  • Ensure all PRs are uploaded onto the google business platform

 

Contacts/Discovery

  • Work with account managers and marketing team to understand locations with weak penetration
  • Utilize resources to discover contacts within those locations and capture any additional information that may be useful to marketing (interest, family, etc.)
  • Upload clean contact data into Salesforce to upload into Dualos explainer emails drip campaign
  • Work with team members to tweak current explainer email drip campaign to maximize results
  • Analyze current contacts for missing data that can be obtained via the web (i.e. End Users Technology focus)

 

Website

  • Develop list of links out on current website
  • Utilize tool or personal system to ensure links are verified bi-monthly for no broken links.
  • Assist with website update calendar when needed, light photo editing and banner creation will be required

 

Tradeshow

  • Assist team members with counts before and after tradeshows
  • Manage information to ensure accurate counts are being sent to each show
  • Assist team members with properly packaging marketing materials

 

General

  • Manage “Marketing Requests” through Wrike
  • Manage Dualos “thank you gifts” – packaging/shipping/follow up with Sales team members
  • Potentially coordinate an email that goes out with package and tracking number
  • Obtain raw data for marketing reporting and KPIs

The above is intended to describe the general content of and requirements of the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.